- Organisation : ACTAsia
- Role : Brand Associate
- Period : Apr 2026 – Present

The problem
A four-person team with no agency budget. Email series that never ran end to end. Analytics that were tracked but never reported.
What I did
- Built an AI workflow that produces SEO-optimised, publish-ready blog articles in ACTAsia’s voice, currently two a week.
- Rebuilt email into five automated Mailchimp journeys: welcome, post-donation, win-back, monthly stewardship and one-time-to-monthly conversion.
- Automated reporting from Google Analytics into a monthly insight report.
- Set up a monthly report on five competitors across the top five social platforms.
- Shared prompt templates, Claude skills and short training sessions so the whole team could use them.
- Kept a human check on every output: AI writes the first draft, a person verifies it, and we are careful about what data goes into public tools.
Results
- Automated journey open rates up from 13% to 17%.
- Email reach grown 3x and total opens 2x, with delivery at 99.6% and unsubscribes at 0.19%.
- Early SEO and AI-search results: page-one rankings on targeted long-tail terms and measurable AI-search traffic.
- Routine web tasks brought in-house.